Legal

Terms of Service

The agreement between your business and us when you use Primemgr. Please read it: it explains your rights, your responsibilities and ours.

Last updated: 29 September 2026

1. Who we are and what this covers

Primemgr is operated by Mudasir Ahsan Khowaja, an individual (sole trader) based in Pakistan, trading as Primemgr, of C13, Gulshan-e-Ali Phase 1, Federal B Area B7, Karachi, Sindh 75950, Pakistan. You can contact us at admin@primemgr.com.

Primemgr is online software for service businesses: scheduling, jobs and repair orders, customer records, quotes, invoices and related tools (the “Service”). These Terms of Service (the “Terms”) are a binding agreement between us and the business or organisation that creates a Primemgr workspace (“you”). By creating an account, starting a trial or using the Service, you accept them. If you accept them on behalf of a business, you confirm that you have authority to bind it.

Primemgr is supplied to businesses for business use. You must be at least 18 years old to create an account.

2. Definitions

“Your Data” means the information you and your Users put into the Service, including your customers’ details, jobs, quotes, invoices, files and messages.
“User” means a person you allow to use your workspace, such as an employee or contractor.
“Subscription” means your paid plan, including its trial period, billing period and the limits listed for it on our pricing page.
“Personal Data” has the meaning given by the data protection law that applies to it (for example, “personal information” under the Australian Privacy Act 1988).
“Paddle” means Paddle.com Market Limited and its affiliates, our reseller (see section 3).

3. Orders and payment through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you subscribe, you buy the Subscription from Paddle, and Paddle’s Buyer Terms govern the purchase and payment. Paddle takes the payment, calculates and collects any sales tax, VAT or GST, and issues your receipts and tax invoices. We never receive or store your full card details. Your use of the Service itself is governed by these Terms.

4. Free trial

Every plan starts with a 14-day free trial.
A payment method is needed to start the trial. You are not charged during it. If you do not cancel before the trial ends, your first payment is taken when it ends and your Subscription continues.
You can cancel during the trial from Settings → Billing, and you will not be charged.

5. Plans, prices and renewal

Plans are billed monthly or yearly, in advance, and renew automatically at the end of each billing period until cancelled.
Prices are shown on our pricing page and at checkout. Tax is added where required, and shown before you pay.
Each plan includes the Users, limits and features listed for it on the pricing page, and the Service enforces them. When you reach a limit, the Service tells you, and you can move to a larger plan.
We may change our prices. We will give you at least 30 days’ notice by email before a new price applies to your Subscription, and it applies from your next renewal after that notice. If you do not accept it, you can cancel before then.
When you change plans, the new plan’s limits and price apply as shown when you change. Any charge or credit for the rest of the current period is calculated by Paddle and shown before you confirm.

6. Cancelling

You can cancel at any time from Settings → Billing, or through the link in any Paddle receipt. Cancelling stops future payments. You keep access until the end of the period you have already paid for. Payments already made are not refunded except as set out in our Refund and Cancellation Policy or where the law requires.

7. Failed payments

If a payment fails, we and Paddle will retry it and email you. If it remains unpaid after the grace period we tell you about, your workspace may become read-only: you can still see and export Your Data, but not add to it. If it stays unpaid, we may suspend the Subscription. Paying the balance restores normal access. We will never delete Your Data because a payment failed.

8. Accounts and Users

Give us accurate information and keep it up to date.
You are responsible for your Users and for everything done under the accounts in your workspace. Make sure each User keeps their sign-in details secret, and tell us straight away if you believe an account has been misused.
Each User account is for one person. We strongly recommend two-step sign-in, which you can require for your whole workspace.

9. Your Data

You own Your Data. You give us a limited licence to host, copy, process, transmit and display it only as needed to provide, secure and support the Service for you, and as described in these Terms and our Privacy Policy.
You are responsible for Your Data: for having the right to use it, for its accuracy, and for having a lawful basis under data protection law for collecting and using any Personal Data in it, including giving your customers any notices and obtaining any consents the law requires before you message them.
You can export Your Data at any time from Settings → Data, including after your Subscription ends. If you ask us to delete it, we will delete or irreversibly anonymise it within 30 days of your request, except records the law requires us to keep. Deleted data then leaves our backups as they expire, within a further 30 days.
We do not sell Your Data, and we do not use it to train artificial intelligence models.

10. Data processing

When Your Data includes Personal Data about other people, such as your customers and staff, you are the controller of that Personal Data and we process it on your behalf as your processor. This section is our data processing agreement with you, and it applies whenever UK or EU data protection law (or similar law) requires one. For that Personal Data, we will:

process it only on your documented instructions, which are these Terms and your use of the Service’s features, unless the law requires otherwise (in which case we will tell you first, unless the law forbids it);
make sure anyone authorised to process it is bound by confidentiality;
keep appropriate technical and organisational security measures, including encryption in transit, a separate database for each business, encrypted credentials, access controls and audit logging;
use only the sub-processors listed in our Privacy Policy, bind each to data protection terms no less protective than these, and give you at least 30 days’ notice by email before adding or replacing one, so that you can object. If you object on reasonable data protection grounds and we cannot address your concern, you may cancel and we will refund any prepaid fees for the period after the change;
help you, taking into account the nature of the processing, to respond to requests from individuals exercising their rights, and with security, breach notification and data protection impact assessments;
notify you without undue delay, and in any event within 72 hours of becoming aware, of a personal data breach affecting your Personal Data, with the information you reasonably need to meet your own obligations;
at the end of the Service, delete or return the Personal Data as described in section 9, unless the law requires us to keep it;
make available the information reasonably necessary to show we meet these obligations, and allow for and contribute to reasonable audits, on reasonable notice, no more than once a year unless a regulator requires it or there has been a breach.

Personal Data may be transferred to countries outside your own, as described in our Privacy Policy. Where the law requires safeguards for those transfers, we rely on the standard contractual clauses approved by the European Commission and, for the UK, the International Data Transfer Addendum, or another lawful transfer mechanism.

11. Acceptable use

You must not, and must not allow anyone to, use Primemgr to:

break any law or regulation, or infringe anyone’s rights;
send spam, or messages to people who have not agreed to receive them;
store or transmit anything unlawful, defamatory, infringing, harmful or malicious, including malware;
gain or try to gain access to accounts, workspaces or systems that are not yours, or probe, scan or test the security of the Service without our written permission;
overload, disrupt, copy, reverse engineer or decompile the Service (except where the law allows this despite this restriction), or get around its limits, including by sharing one User’s account between several people;
resell, sublicense or provide the Service to others without our written agreement.

12. Third-party services, beta features and AI

If you connect another service (for example a payment provider or a webhook address you set up), its own terms apply to it, and we are not responsible for it or for what it does with data you send it.
Features we label as beta or preview are offered to try before they are finished. They may change or be withdrawn, and are provided without the commitments in section 13.
Features that use artificial intelligence can make mistakes. Check their output before relying on it. Nothing an AI feature proposes is carried out without a person in your workspace confirming it.

13. Our commitments

We will provide the Service with reasonable skill and care, and it will perform materially as described on our website for your plan.
We work to keep the Service available and to fix problems quickly, but we do not promise that it will be uninterrupted or error-free. We may carry out maintenance and improve features. If we remove a feature that is a material part of your plan, we will give you reasonable notice.
If the Service does not meet these commitments, tell us. We will use reasonable efforts to fix it, and if we cannot within a reasonable time, you may cancel and receive a refund of prepaid fees for the unused period. Subject to section 17, this is your remedy for a failure to meet these commitments.
Support is by email at admin@primemgr.com.

14. Our intellectual property

We own Primemgr, including its software, design and content, other than Your Data. These Terms give you a non-exclusive, non-transferable right to use the Service for your business while your Subscription is active; they do not transfer ownership. If you give us feedback or suggestions, we may use them without any obligation to you.

15. Confidentiality

Each of us will keep the other’s non-public information confidential, protect it with reasonable care, and use it only for this agreement. This does not apply to information that is public through no fault of the recipient, was already known to it, or is independently developed, or where the law requires disclosure (in which case, where allowed, the other will be told first).

16. Indemnities

From us: if someone claims that your use of the Service in line with these Terms infringes their intellectual property rights, we will defend you against the claim and pay the damages and costs finally awarded against you or agreed by us in settlement. We may instead obtain the right for you to keep using the Service, change it so that it does not infringe, or end your Subscription and refund prepaid fees for the unused period. This does not apply to claims arising from Your Data, from combining the Service with anything we did not provide, or from use in breach of these Terms.
From you: you will defend us against, and pay the damages and costs finally awarded or agreed in settlement of, a claim by someone else arising from Your Data or from your use of the Service in breach of these Terms or the law.
The party claiming protection must tell the other promptly, let it control the defence and settlement, and give reasonable help, at the other’s cost.

17. Your rights under consumer law

Some laws give rights that a contract cannot remove, including the Australian Consumer Law, New Zealand’s Consumer Guarantees Act 1993 and Fair Trading Act 1986, and the UK Consumer Rights Act 2015 where it applies. Nothing in these Terms excludes, restricts or modifies those rights. Where the law lets us limit our liability for a failure to comply with a guarantee, our liability is limited to supplying the Service again or paying the cost of having it supplied again.

18. Limits on liability

To the extent the law allows, and subject to section 17:

apart from the commitments in these Terms, the Service is provided “as is”, and we exclude all other warranties, conditions and terms, whether express or implied;
neither of us is liable to the other for any loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss;
each party’s total liability arising out of or in connection with these Terms, in any 12-month period, is limited to the fees you paid for the Service in the 12 months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party’s indemnities in section 16, or to liability that cannot be limited or excluded by law, such as liability for fraud or for death or personal injury caused by negligence.

19. Suspension and termination

You can end this agreement at any time by cancelling your Subscription. We may suspend or end your access if you materially or repeatedly breach these Terms, do not pay, or use the Service in a way that puts other customers, the Service or anyone else at risk. Where it is reasonable, we will warn you first and give you a chance to fix the problem. When the agreement ends, section 9 explains what happens to Your Data.

20. Events outside our control

Neither of us is responsible for a delay or failure caused by events beyond its reasonable control, such as natural disasters, war, civil unrest, government action, widespread internet or power failures, or failures of third-party infrastructure, provided it takes reasonable steps to limit the effect. This does not excuse your obligation to pay fees.

21. Changes to these Terms

We may update these Terms. For a change that materially affects you, we will email the workspace owner at least 30 days before it takes effect. If you keep using Primemgr after it takes effect, the new Terms apply. If you do not agree, you can cancel before then.

22. Notices

We send notices to the email address of your workspace owner. You send notices to us at admin@primemgr.com. A notice by email is treated as received on the next business day after it is sent, unless the sender receives an error message.

23. Governing law and disputes

If a dispute arises, each of us will first try in good faith to resolve it by negotiation for at least 30 days, starting when one of us notifies the other, before starting proceedings (except to seek urgent relief). These Terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction. This does not take away any right you have to bring a claim in your own country, or the protection of consumer or data protection laws that apply to you there.

24. Sanctions and export

You confirm that you are not subject to sanctions that prohibit us from supplying the Service to you, and that you will not use or allow access to the Service in breach of applicable sanctions or export laws.

25. General

If any part of these Terms cannot be enforced, the rest continues to apply, and the unenforceable part is read in the way closest to its intent that is enforceable.
If we do not enforce a right straight away, we have not given it up.
You may not transfer this agreement without our consent. We may transfer it to a business that takes over Primemgr, and will tell you if we do.
Nothing in these Terms creates a partnership, agency or employment relationship. No one else has a right to enforce them.
These Terms, together with the policies they link to and Paddle’s Buyer Terms for the purchase, are the whole agreement between us about Primemgr. If they conflict, these Terms apply to the Service and Paddle’s Buyer Terms apply to payment.
Sections that by their nature should survive the end of this agreement, including those on Your Data, confidentiality, indemnities, liability and governing law, continue to apply.

26. Contact

Questions about these Terms: admin@primemgr.com. For questions about a payment, receipt or refund, you can also contact Paddle at paddle.net.