No-show

A customer who does not turn up for a booked appointment, without telling you.

Updated 30 Sept 2026

A no-show is a booking the customer neither attended nor cancelled. It costs the time slot and often the chance to fill it.

Reminders reduce them. In this product every booking sends a confirmation by email and a reminder 12 hours before, outside quiet hours, and appointment businesses can record No-show as its own outcome.

For example: a customer books a Saturday morning clean and nobody is home or answering the phone when the cleaner arrives. Under the business’s booking terms, the deposit is kept.

How Primemgr handles this

Primemgr emails a confirmation with a link to reschedule or cancel, and appointment reminders before the visit; a missed appointment can be marked as a no-show so it is counted.

No-show policy for service businesses: fees, deposits and sample wording

A no-show policy says what happens when a customer is not there for a booked visit. How to set one, whether to charge a fee or take a deposit, and wording to use.

Booking cancellation policy for a service business: how to write one, with examples

A cancellation policy says how much notice customers must give and what happens if they do not. What to include, sample policies, and the consumer law to check first.

Preventive maintenance

Servicing equipment on a schedule to stop faults before they happen.

Progress payment

Payment in stages as a larger job reaches agreed milestones.

Quote

A priced offer to do specific work, which the customer can accept or decline.

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Fourteen days on the plan you choose, a reminder before the first charge, and an export of everything you put in if you decide against it.

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