Dispatch

Assigning jobs to the right person at the right time, and getting them there.

Updated 30 Sept 2026

Dispatch is deciding who does which job and when, and making sure they have what they need to get there and do it. In a small business it is often whoever answers the phone; in a larger one it is a role of its own.

For example: at 7am the office assigns a burst pipe to the nearest available plumber, moves a routine service to the afternoon, and sends the customer a message with the arrival window.

How Primemgr handles this

In Primemgr, dispatch is the schedule: day, week, month or a timeline per person. Drag a booking to a new time or use the keyboard, and a move onto someone already booked is refused rather than double-booking them.

What is field service management? A plain explanation for small businesses

Field service management is how a business organises work done at customers’ sites: taking the job, scheduling people, doing the work and getting paid. What it covers and what the software does.

Work order vs job vs job card: the same work, three documents

A job is the work. A work order is the instruction to do it. A job card is the record of what was done. How the three fit together, and when a small business needs all of them.

Dunning

The process of reminding customers about overdue payments.

Estimate

An informed guess at what work will cost, before the full scope is known.

First-time fix rate

The share of jobs completed on the first visit, without a return trip.

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