Blog

Most no-shows are forgotten or clashing appointments, not rudeness. Clear confirmations, well-timed reminders, easy rescheduling and a fair policy fix most of them.

Work out what a job will cost you, including your share of overheads, then set a price that leaves the margin you want. A worked example, step by step.

The field service KPIs that actually change decisions, how to calculate each one, and how to set targets from your own baseline.

Markup is profit as a share of cost; margin is profit as a share of price. The same job gives two different percentages, and mixing them up underprices every quote.

The details every invoice needs, the extra lines tax rules add in Australia and the UK, and the small habits that get invoices paid on time.

A preventive maintenance checklist for residential and light commercial HVAC visits: cooling, heating, airflow, electrical and safety checks, and what to record for the customer.

A no-show policy says what happens when a customer is not there for a booked visit. How to set one, whether to charge a fee or take a deposit, and wording to use.

A cancellation policy says how much notice customers must give and what happens if they do not. What to include, sample policies, and the consumer law to check first.

Eight KPIs that show whether a cleaning business is profitable and growing: what each one measures, how to calculate it, and what to do when it moves the wrong way.

What cleaning business software should do for regular cleans, one-off jobs and commercial contracts, the features that matter most, and how to test one before committing.

A cleaning schedule template by frequency, and how a cleaning business turns it into a rota so regular visits cover everything without running over time.

A professional house cleaning checklist, room by room, split into what happens every visit and what rotates. Written for cleaning businesses and their customers.