Skip to content
Primemgr
Free trial

Dunning

The process of reminding customers about overdue payments.

Updated

Dunning is the sequence of reminders sent when a payment is overdue or a card is declined: friendly at first, firmer later. Done well, it recovers most failed payments without anyone having to pick up the phone.

For example: a customer’s card is declined for a monthly subscription. They get an email that day, another a few days later, and a final notice before access is restricted.

How Primemgr handles this

Primemgr can email a customer the day an invoice goes overdue: switch on the Overdue invoice reminder in Settings → Automation. Unpaid and part-paid invoices are also shown on the invoice list and on each customer's record.

Related

Invoice payment terms: net 30, due on receipt and what to put on yours

Payment terms tell the customer when and how to pay. The common terms explained, what the law says about late payment in a few countries, and which terms suit a service business.

Estimate

An informed guess at what work will cost, before the full scope is known.

First-time fix rate

The share of jobs completed on the first visit, without a return trip.

GST (Goods and Services Tax)

A tax on most goods and services, charged by registered businesses in Australia and New Zealand.

Ready to try it on a real job?

Fourteen days on the plan you choose, a reminder before the first charge, and an export of everything you put in if you decide against it.

Start free trial