Glossary

A return visit to fix or finish work that should have been right the first time.

The document confirming work meets the required safety standard.

Part of the price paid up front, usually to secure a booking or cover materials.

Assigning jobs to the right person at the right time, and getting them there.

The process of reminding customers about overdue payments.

An informed guess at what work will cost, before the full scope is known.

The share of jobs completed on the first visit, without a return trip.

A tax on most goods and services, charged by registered businesses in Australia and New Zealand.

The unique number that identifies a mobile phone or cellular device.

The sheet a technician works from: the job, the customer, and space to record what was done.

The company that legally sells to the customer and handles tax, payments and receipts.

A customer who does not turn up for a booked appointment, without telling you.

Servicing equipment on a schedule to stop faults before they happen.

Payment in stages as a larger job reaches agreed milestones.

A priced offer to do specific work, which the customer can accept or decline.

Australian and New Zealand shorthand for a vehicle’s registration.

An arrangement to do recurring work, such as regular maintenance, on a schedule.

An invoice that carries the details a tax authority requires for the customer to claim tax back.

A tax on most goods and services, charged by registered businesses in the UK, Ireland and Europe.

The unique 17-character code that identifies a specific vehicle.

The record of one piece of work: what is being done, for whom, where, and its progress.