Repair shop software for phones, computers and devices
Log every repair with its serial or IMEI and condition on arrival, and hold work at ‘waiting for approval’ until the customer agrees. Start a 14-day free trial.
Updated
In short
Primemgr is job management software for phone, computer and device repair shops in the United States, Canada, the United Kingdom, Ireland, Australia and New Zealand: quotes customers accept online, scheduling and online booking, jobs, invoicing and a customer portal, set up with the fields and stages your trade uses. It costs one price per team, from NZ$80 a month for one person to NZ$275 for a team of 15, with the modules for each trade on every plan, extra modules on bigger plans, and no per-user fees.
A day in this trade
A device is booked in and inspected. The customer approves the quote, the repair is done, and the device is ready to collect.
Built for the counter
Jobs are called Repairs and the things you fix are Devices. Each device records its serial number or IMEI, and its make and model.
Protect yourself at check-in
Every repair records the condition of the device when it was brought in, and what the customer says is wrong, in their own words.
Stages
Booked in, Inspecting, Waiting for approval, Being worked on, Ready to collect, Collected. Waiting for approval means no work starts until the customer has agreed the price.
Quotes, invoices and getting paid
Quotes are priced line by line with the right tax code on each, and optional lines the customer can choose. The customer gets an email with a link, and can accept online. An accepted quote becomes an invoice in one click, with only the lines the customer agreed to, so nothing is retyped.
Every setting is still yours
The setup is a starting point, not a cage. Rename anything, add your own fields, change the stages, turn modules on or off. When the industry setup improves, your own changes are left alone.
Common questions
- Can I record a device’s condition when it is dropped off?
- Yes. Every repair records the Serial number or IMEI, the Make and model, the Condition when brought in, and What the customer says is wrong, in their words, so there is a record from before any work started.
- Can the customer approve the price before I start?
- Yes. Send a quote; the customer gets a link by email and accepts it online. When the work is done, the accepted quote becomes the invoice in one click, with only the lines they agreed to.
- Can customers check on their repair without calling?
- Yes, through the customer portal: one private link where they see their bookings, quotes and invoices, and can accept a quote. There is no password to remember, and it is a web page, not a phone app.